FAQ

Shipping

We ship worldwide.

Shipping Costs

UK shipping is between £1.49 and £2.49, depending on the item.

Shipping for the rest of the world is a flat rate £6.49.

Delivery Times.

UK: 2 - 5 days.

Rest of World: 5 - 21 days.

Please note that delivery of orders paid via PayPal eCheque will take an additional 4 to 9 business days to allow for the eCheque transfer period.

Depending on your location, import tax and duties may apply. These are the responsibility of the recipient. Please check with your local customs office for more information.

Returns

What is your returns / exchange policy?

Customer satisfaction is important to Own The Night. Any unused / unworn shirts can be returned within 14 days of delivery.

If a product is defective, it will be exchanged for a new product at no additional charge. Refund / exchange is not guaranteed and is subject to a review of the returned product.

Own The Night cannot take responsibility for return postage fees, unless you have been shipped the wrong size or item. In this case, you will be reimbursed for your return postage fee.

Please use the Size Guide on each individual product page to make sure you get the right size first time round!

You might want to consider sending it via recorded delivery, as Own The Night cannot take responsibility for any returned items which are undelivered.

Garment Care

How should I care for my Own The Night product/s?

Wash inside-out at 30 degrees

Hang dry to avoid shrinking or mis-shaping.

DO NOT tumble-dry.

Iron out flat and inside-out.

DO NOT iron over the print.

Endorsement / Sponsorship

Will you endorse my band?

Unfortunately, we no longer offer endorsements.

Online Shop

What forms of payment do you accept?

We accept all major credit cards; Visa, MasterCard, American Express and Discover as well as direct PayPal account payments.

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. However, if you already have a PayPal account, you may use it as your payment method.

How secure is this store?

All payments are processed via PayPal, one of the most trusted payment gateways in the world. PayPal uses the highest level of encryption and data security to ensure your details are protected.

Paypal securely shares your order and delivery details with us, but does not share any of your sensitive payment information.

How will my email address be used?

It's important that your email address is provided in the event that we need to contact you regarding your order.

We will only ever use your email to contact you regarding your order or through our mailing list. No information provided to us is passed on to any third party services.

You can opt out of our mailing list at anytime. An 'unsubscribe' link is included in every email you will recieve.

More Questions..

If you have any further questions, please don't hesitate to contact us at: info@ownthenightclothing.com